Shipping & Returns

At J&L Hardware it is our goal to provide our customers with the highest quality of packaging and most efficient shipping possible. Please see below for more details about our shipping, returns, exchange, and cancelation policies. \

Lead Time

Each product page had current lead times, projected time of arrival, for our customers. Please note that each item has a different lead time due to size, location, and finish. 

Freight Shipping

Some items are freight orders due to their heavy weight or being oversized. These items need to be calculated manually. To complete your order, please email us at sales@jlhardwareatx.com. and we will send over a freight quote for your approval - prior to ordering.

Local Pick Up

If you would like to pick up locally in downtown Austin, Texas- please select that option at check out. 

General Return Policy

You may return eligible products for a credit or refund of the purchase price paid, less shipping and handling, and any applicable restocking fees within 14 days from receipt of your order. J&L Hardware requires returned merchandise to have prior written communication and a valid return authorization number from J&L Hardware. 

Products 

• Products must be in original, unused condition and packaged in all the original packaging and tags.
• Original shipping cost and duties are non refundable. 
• Shipping, duties, and taxes on returned exchanged goods will be the customers responsibility.
• Re-Shipping fee and re-stocking fee will vary on per item basis.
• Goods received in used condition will not be eligible for refund.
• Refunds are issued via the original payment method.
• Special order, made to order, sale items, and/or customized order items are final sale and cannot be returned or exchanged. 

To return any part of your order:

• Contact sales@jlhardwareatx.com with in 14 days of receipt to obtain a Return Authorization Number- based on J&L Hardware approval.
• Repackage all the merchandise and any other components in its original packaging, including receipt.
• Please make sure your item is very well packaged- J&L Hardware cannot be responsible for damaged good on returned items.
• Insure items when they are shipped. We are not held responsible for any items lost, held or damaged.
• Send the items back to J&L Hardware within 14 days. 

 You will receive an email notice regarding your return or exchange upon receipt of shipment.

Final Sale

Please note that special order, made to order, or customized orders may not be returned or exchanged.  These items are final sale.

Defective Items

If you have received defective or incorrect goods, please email us at sales@jlhardwareatx.com within three days and we will be happy to assist you with your return and a replacement for your order. 

Cancellation Policy

Cancellations of orders of items that are on backorder will be accepted. Cancellations are not possible once the item is already shipped.

If an item is special order, made to order, or customized, those items cannot be cancelled.